The ISO 9001 series of standard focuses on "quality management". Stringent customer and applicable regulatory requirements are put in place to meet customers' satisfactions. These new standards have been initiated to better reflect the changes in today's business operations. As a result, there is a closer alignment between quality management systems and the needs of business. Examples of quality management principles reviewed for certificates include: customer focus, leadership, process approach, continual improvement and supplier relationships.

ISO is the world's largest developer of standards governing the manufacturing and supplying of products, testing and analyzing, vernacular content, and the provision of services. Currently, 30,000 worldwide experts work together to develop the criteria necessary to achieve this prestigious classification.